Office Manager

Under the direct supervision of the Property Manager, this position provides support to the HOA Management Office
Office. Communication and excellent organizational skills are required. Understand and comply with all
company and departmental rules and regulations, policies and procedures.

The Office Manager also provides exemplary service in a manner consistent with the values and mission
of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer
service skills representative of Castle Royal Service as it relates to this function. This includes working
interdepartmentally, as well as, with our external customers.

May include some or all of the following as applicable)
• Administrative – update Castle Directories on a weekly basis.
• Associations – Lost/Resigned Accounts.
• Building Issues – repairs, maintenance, modifications, manage cleaning company.
• Cellular Phones & Pagers - T-Mobile Phones, Nextel Phones, and Verizon pagers, replace or
upgrade defective equipment, process new phone orders, maintain Access database, review
monthly billing statements.
• Equipment - Copiers, Fax Machines, Postage Machine.
• Mailings – Oversee production staff with Certified Mail, Mail-Outs (labels, stuffing and postage).
• Production Room Supervisor – manage production team, able to perform every function in the
production room and provide coverage in the absence of personnel
• Receptionist Supervisor - Cover receptionist on breaks and lunch on days the file clerk is unable
to fill in.
• Responsible for the purchase and inventory and order of the following: Building Supplies,
Corporate Janitorial Supplies, Coffee supplies, Kitchen Supplies, Office Supplies, Paper Supplies,
Toner Cartridges
• Responsible for ordering business cards, letterheads, envelopes, forms.
• Castle Shirts – inventory and order placement, distribute to staff, maintain log.
• Name Badges - order placement, distribute to staff.
• Follows safety procedures and maintains a safe work environment.
• Any other responsibilities as assigned by supervisor.
• Performs all responsibilities while demonstrating outstanding customer service skills representative
of Castle Royal Service.

SKILLS, KNOWLEDGE & ABILITIES REQUIRED:
Education/Training/Certifications/Licenses:
High school diploma or equivalency required. Must have general knowledge of operation of standard
business machines, (i.e. copiers, fax machines).
Experience/Knowledge/Abilities:
Effective written and verbal communication skills. Work requires continual attention to detail and ability
to meet deadlines.
Computer Literacy:
Intermediate to advanced command of computer hardware/software is required. Specifically, knowledge of
Microsoft Word, Excel, and Outlook.
Language requirements:
Ability to communicate both written and orally in English. Multiple language fluency is desirable.
Travel and availability requirements:
No travel anticipated. Ability to work extended hours and weekends based on project requirement. Ability
to respond to emergencies and callouts in a timely manner.
Physical Requirements:
Ability to lift up to 20-30 lbs.; work in an upright standing or sitting position for long periods of time, may
fluctuate; handle, grasp and lift objects and packages; extensive use of fingers for typing and visual use of
the computer monitor. Ability to reach with hands and arms; communicate, receive and exchange ideas and
information by means of the spoken and written word; ability to quickly and easily navigate the
property/building as required to meet the job functions
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Working Conditions:
The majority of work will be completed indoors in a temperature controlled environment with little to
moderate noise levels.

DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right
to change any portion of this job description at any time and for any reason.