Director Food & Beverage

Castle Group is a property management company, which provides guidance and oversight for our clients, as it relates to operating their “on-property” food and beverage outlets.  

A Restaurant Operations Manager in Castle Group impacts every Guest experience within our restaurant, bar, and banquets. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations. 

• This individual will report directly to the General Manager.
• Work a minimum of 5 rotating shifts during a week, that will vary in arrival and departure times, and will include weekends and holiday work.  A minimum expectation of 50 hours per week.

Includes the following.  Other duties may be assigned.

- Consistent maintenance of/and refinement of Steps of Royal Service standards.

- Develop and Lead the Front of House Staff in execution of successful shift execution.

- Maintain appropriate staffing levels for sales expectations and seasonal changes.

- Assure staff have the tools and supplies to do their job.

- Place weekly alcohol orders (where applicable) food orders, for products necessary to be successful.

- Maintain goods and labor cost consistent with budget and sales expectations.

- Performs EOM inventories.

- Attends daily and weekly food and beverage meetings.

- Participates in planning, organizing, and controlling cost for events/banquets on property.

- Assures Cleanliness of all F&B areas (Kitchen/Bar/Dining Rooms/Storerooms/Bathrooms etc.)

- Resolve guest complaints, ensuring guest satisfaction.

- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

- Maintain complete knowledge of menu items, and train FOH staff to execute.

- Works with Executive Chef and GM for the execution and implementation of menu variations.

- Maintain complete knowledge of local, state, and federal food/alcohol safety standards.

- Ensure that assigned staff has reported to work; document any late or absent employees.

- Report to work on-time for his/her scheduled shifts.

- Coordinate breaks for assigned staff.

- Assign work and side duties to staff in accordance with departmental procedures.

- Communicate additions or changes to the assignments as they arise throughout the shift.

- Conduct pre-shift meeting with staff and review all information pertinent to the day's business. Inspect grooming and attire of staff; rectify any deficiencies.

- Complete all paperwork and closing duties in accordance with departmental standards.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and Experience 

• Continuing education will be offered and administered as needed. 

• 5 years minimum in multi-unit operations. 

• Proficient understanding of cost of goods sold, menu pricing, and financial schedule extension.  

• Experience placing food and beverage orders both in person and online, through major vendors.  

Skills and Abilities 

• Fluent in English language both written and spoken.  

• Multiple Point of Sales systems 

• Ability to prioritize tasks and to delegate them when appropriate. 

• Ability to act with integrity, professionalism, and confidentiality. 

• Communicate, receive and exchange ideas and information by means of spoken and written language.  

• Experienced in conflict resolution for both guest and team members 

• Able to work under tight deadlines and use time effectively based on key priorities. 

• Intermediate command of computer hardware/software, specifically Microsoft Office Suite. 

• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.  

Physical requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations. 

• Ability to  

• lift up to 30 lbs.  

• work in a sitting position for long periods of time.  

• Extensive use of fingers for typing and visual use of the computer monitor.  

• Communicate, receive and exchange ideas and information by means of the spoken and written word;  

• Ability to quickly and easily navigate the property/building as required to meet the job functions. 

• May be required to travel for training sessions off-site on an ad-hoc basis.  

• May be occasionally required to cover for front desk staff at other communities within a reasonable commuting distance when needed.   

• Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies and callouts in a timely manner. 

EQUAL EMPLOYMENT OPPORTUNITY 

Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. 

DISCLAIMER 

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.