Benefits Coordinator

The Benefits Coordinator assists employees with benefits enrollment and questions and assists the Benefits and HRIS Manager with the administration of all benefits for the Castle Group.

The Benefits Coordinator provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

• Assist Benefits and HRIS Manager in administering various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 401(k), and wellness benefits.
• Conduct benefits orientations and explain benefits self-enrollment system.
• Maintain employee benefits filing systems and ensure benefits changes are entered appropriately in payroll system for payroll deduction.
• Resolve employee issues with insurance providers and other benefits administrators.
• Consult with employees about eligibility and other issues.
• Administer COBRA, FMLA and LOAs.
• Assist manager in obtaining statistics and information in renewal process of any health, life and retirement plans that benefit the company.
• Prepare and set up meetings designed to help employees obtain information and understand company benefits and other related incentive programs. Ensure distribution of required employee notices.
• Complete monthly audits for benefits offered to prevent discrepancies.
• Assist manager in completing benefits reporting requirements.
• Reconcile and process benefit invoices thru Corporate A/P to ensure accuracy of data, including service from third party vendors.
• Assist in coordination of worker’s compensation claims with appropriate documentation as needed.
• Other duties as assigned.

Direct reports
• None

Qualifications
• 1+ years of HR administrative experience.
• Knowledge of employee benefits and applicable laws.
• Strong customer service, communication, and interpersonal skills.
• Bilingual language fluency in English and Spanish.
• Effective written and verbal communication skills
• Highly organized, people-oriented individual. Able to work under tight deadlines and use time effectively based on key priorities.
• Ability to present and communicate in front of large audiences.
• Ability to maintain strict confidentiality

Required Education and Experience
• High School diploma or equivalent required.
• Proficient with Microsoft Office Suite, specifically Microsoft Excel.

Preferred Education and Experience
• Associate/ Bachelor’s degree in Business Administrator, Human Resources or related field a plus.
• SHRM-CP or PHR and CEBS professional designations.
• Knowledge of payroll processing and administration.
• Experience working within Benefits Administration and HRIS platforms, preferably UltiPro

Success Criterion Description Key Success Factors
Emotional Intelligence Self-aware and self-disciplined as it relates to emotions and how it affects others; Possesses motivation, empathy and social skills used to build and maintain relationships. • All processes operating efficiently
• Services meet the agreed needs of internal clients
• High performance work environment is embedded that makes the organization a great place to work and delivers commercial success

Delivery Excellence Ensures that services are provided as appropriate to internal client needs, identifies new opportunities where department can add value, and maintains leading-edge knowledge of issues
Employee Relations Applies employee relations and employment practices to create a positive, ethical, effective work environment
Building Relationships Cultivates strong business relationships built on trust and the focusing on the greater good of the whole
Managing Conflict Tactfully bring disagreements into the open, and define solutions that everyone can endorse, taking the time to understand different perspectives and work toward finding a common ground for agreement.

Working Relationships

Internal • All Castle Teammates
• HR Management

External • Vendors & Business Professionals

Position Type/Expected Hours of Work
• This is a full-time position, working normal business hours (8:30am – 5:00pm).
• Occasional requirement to work outside those hours as needed.

Travel
• May be required to travel to company locations throughout the State of Florida.
• Overnight travel maybe required but would be very limited.
• Valid Driver’s License required.

Working conditions
Most of the work will be completed indoors in a temperature-controlled environment with little to moderate noise levels.
Physical requirements
• Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.
• Visual ability correctable to 20/20.
• Working in an upright standing or sitting position for long periods of time, minimum 75% of the day.
• Ability to communicate, receive and respond verbally and written in an understandable, professional manner.
• Manual dexterity to input data into the computer.
• Ability to reach, grasp, lift, stoop and bend.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.