Front Desk Attendant

The ​Front Desk Attendant​ is responsible for the professional, effective, and efficient handling of all residents’ requests and needs upon entering the community or building. 

The Front Desk Attendant provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. 

Essential Duties and Responsibilities 

• Greets residents/guests upon entry, and respond to requests, questions, and any other needs.  

• Documents issues or transactions as needed. 

• Develop an understanding of Association policies and requirements. 

• Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed. 

• Develop knowledge of surrounding areas and attractions. 

• Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed.  

• Tracks activity logs and incident reports, records, and forms for the Property Manager’s daily review.  

• Escalates concerns and issues to the Property Manager for immediate resolution when necessary. 

• Monitors Emergency Response System and responds in a timely and efficient manner.  

• Monitors and controls Electronic Security Control Systems if applicable. 

• Ensures all safety precautions and procedures are followed while performing duties.  

• Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable. 

• Dependent on shift, maybe required to handle overnight activities. 

• Other duties and responsibilities as assigned. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and Experience 

• High school diploma or equivalency required.   

• A minimum of One (1) year of administrative support or related work experience is required. Must possess a strong administrative background.  

• Intermediate command of computer hardware/software, specifically Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint, Teams). 

• Position may require valid Driver’s License. 

Skills and Abilities 

• Strong customer service, communication, and interpersonal skills.  

• Strong conflict resolution skills with ability to handle and diffuse conflict situations required.  

• Able to work under tight deadlines and use time effectively based on key priorities. 

• Excellent verbal and written communication skills through the ability to communicate, receive, and exchange ideas and information using spoken and written language. 

• Excellent interpersonal and office management skills. 

• Excellent organizational skills and a high attention to detail. 

• Ability to prioritize tasks in a fast-paced environment. 

• Multiple language fluency is desirable and may be required depending on the community’s needs. 

• Ability to learn new technology.  

• Ability to act with integrity, professionalism, and confidentiality. 

Physical requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations. 

• Ability to lift 30lbs. following appropriate safety procedures.   

• Ability to: 

• Work in a seating sationary position for long periods of time 

• Walk and climb stairs.  

• Handle, grasp, feel objects and equipment.  

• Reach with hands and arms.  

• Extensive use of fingers for typing and visual use of the computer monitor.  

• Repeat various motions with wrists, hands and fingers.  

• Ability to detect auditory and/or visual emergency alarms.  

• Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone. 

• Visual ability correctable to 20/20. 

• Ability to respond verbally in an understandable, professional manner in person and over the telephone. 

• May be required to travel for training sessions off-site on an infrequent, ad-hoc basis.  

• May be required to cover for administrative staff at other communities within reasonable distance when needed.  

EQUAL EMPLOYMENT OPPORTUNITY 

Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. 

DISCLAIMER 

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.