Lead Maintenance Technician

The Operations Technician is responsible for inspecting and troubleshooting maintenance/operational duties pertaining to the access of the community and/or its building and common areas, troubleshooting access systems, building and grounds oversight for compliance and reporting to management on all areas.

The Operations Technician provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

Maintenance-Operational Duties: -Envera System protocols oversight -Gate arm functionality and repairs -RFID equipment maintenance -Camera troubleshooting & video retrieval as needed -Software/hardware diagnostics -Auxiliary gate troubleshooting

Basic Troubleshooting & Coordination: -System reboots and minor repairs -Vendor coordination for escalated repairs -Interface with Marion County Fire Department, EMTs, and the Sheriff’s Office as needed

Building & Grounds Oversight:

-Locking/unlocking buildings as needed

-Responding to common area maintenance emergencies

-Fire alarm and kitchen hood exhaust safety monitoring

-Fitness center minor equipment & technology troubleshooting

-Remote A/C temperature control -Emergency protocols (Hurricane preparedness) -Identifying and reporting community violations, maintenance/restocking needs, and signage issues, and operational concerns

Communication & Follow-up: -Assisting residents with Envera App education and sign-ups -Ensuring prompt communication and follow-up on service and maintenance issues -Monitoring the Rover phone and responding to resident concerns -On-site wildlife contact and handling

Disclaimer: Duties may be modified as operational needs change.

· Completes a daily walk-through and drive-through of the property to ensure an aesthetically pleasing environment with fully functioning equipment and amenities.

· Working knowledge of all tools and equipment, repair, and maintenance of that equipment, and requesting or reporting equipment issues to management

· Maintains a safe work environment.

· Maintains and reports vehicle needs (gas, cleaning, etc…)

· Provides inspection reports, checklists, log and other reports to the Operations Manager or Property Manager detailing property condition, safety issues, project updates and any other requested information.

· Using the established guidelines, assists in the preparation and implementation of a preventative maintenance program for the building and/or community, documenting procedures and processes followed.

· Executes the work schedule in agreement with the Operations Manager

· Responds to emergencies in the building and/or community as needed. Maintains thorough knowledge and understanding of the emergency equipment and procedures and communicates to the Operations Manager or the Property Manager the status and outcome of any emergency.

· Other duties and responsibilities as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

• High school diploma or equivalency required.

• Additional vocational training and certifications may be recommended

• Position will require a valid Driver’s License.

Skills and Abilities

• Excellent verbal and written communication skills.

• Excellent interpersonal and organizational skills and attention to detail

• Strong analytical and problem-solving skills.

• Ability to prioritize tasks.

• Ability to act with integrity, professionalism, and confidentiality.

• Communicate, receive, and exchange ideas and information by means of spoken and written.

• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.

• Able to work under tight deadlines and use time effectively based on key priorities.

• Basic command of computer hardware/software is required

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.

• Ability to lift 50lbs. following appropriate safety procedures.

• Ability to: o work in an upright standing position for long periods of time

crawl in small and tight spaces

work in different environmental working conditions (e.g. heat, cold, wind, rain).

walk and climb stairs

stoop and bend

• Extensive use of fingers for typing and visual use of the computer monitor and or phone.

• Handle, grasp, feel objects and equipment.

• Reach with hands and arms.

• Ability to quickly and easily navigate property/buildings is required to meet the job functions.

• Repeat various motions with wrists, hands and fingers.

• Ability to detect auditory and/or visual emergency alarms

• May be required to perform work outdoors during all seasons

• Ability to climb ladders and work at heights above ground level.

• Ability to learn new skills on the job.

• Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.

• Visual ability correctable to 20/20.

• Ability to respond verbally in an understandable, professional manner in person and over the telephone.

• May be required to travel for training sessions off-site

EQUAL EMPLOYMENT OPPORTUNITY
Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All
employment decisions are based on qualifications, merit, and business needs, without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other
protected status under federal, state, or local laws.
DISCLAIMER
This job description is intended to convey information essential to understanding the scope of the position
and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time
based on organizational needs. In addition, management has the right to change any portion of this job
description at any time and for any reason.