Housekeeper

The Housekeeper is responsible for the cleanliness and sanitation of common areas and amenities within the community.  

The Housekeeper provides exemplary service in a manner consistent with the values and mission of the Castle Group.  He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

Essential Duties and Responsibilities 

• Physical Demands:

  • Ability to stand and walk for extended periods (up to 5 hours per shift).

  • Frequent bending, stooping, reaching, and lifting.

  • Must be able to lift, push, or pull up to 25 lbs regularly and occasionally up to 40 lbs.

  • Manual dexterity to operate housekeeping tools and equipment safely.

• Work Environment:

  • Evening shift hours (7:00 PM – 12:00 Midnight) in indoor and outdoor community facilities.

  • Work may involve exposure to cleaning chemicals, dust, and varying temperatures (indoor air conditioning vs. outdoor pavilions).

  • Requires adherence to safety procedures, including the use of protective gloves, goggles, and proper footwear.

  • Moderate noise levels depending on location (fitness center, ballroom cleanup, outdoor events).

  • Independent work environment with limited direct supervision; must remain self-directed and responsible.

• Other duties and responsibilities as assigned. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and Experience 

• High school diploma or equivalency preferred   

• 1+ year as a Houskeeper or similar position 

• Knowledge and understanding of Material Safety Data Sheet (MSDS) required 

Skills and Abilities 

• Skilled in operating select mechanical and electrical equipment (i.e. vacuum, mops, leaf blower, pressure washer, etc.) 

• Basic literacy and numeracy skills are required to understand cleaning and safety guidelines. 

• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization 

• Able to work under tight deadlines and use time effectively based on key priorities 

• Basic command of computer hardware/software is required 

• Effective written and verbal communication skills 

• Excellent attention to detail. 

• Strong problem-solving skills. 

• Ability to act with integrity, professionalism, and confidentiality. 

• Communicate, receive, and exchange ideas and information by means of spoken and written.  

Physical requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Able to work under pressure, maintain composure and utilize good judgment during emergency/difficult and stressful situations. 

• Ability to lift 40 lbs. following appropriate safety procedures.   

• Ability to: 

• work in an upright standing position for long periods of time 

• crawl in small and tight spaces 

• work in different environmental working conditions (e.g. heat, cold, wind, rain).  

• walk and climb stairs 

• stoop and bend 

• Extensive use of fingers for typing and visual use of the computer monitor.  

• Handle, grasp, and feel objects and equipment.  

• Reach with hands and arms.  

• Ability to quickly and easily navigate property/buildings is required to meet the job functions.  

• Repeat various motions with wrists, hands and fingers.  

• Ability to detect auditory and/or visual emergency alarms 

• Ability to learn on the job. 

• May be required to perform work outdoors during all seasons   

• Ability to climb ladders and work at heights above ground level. 

• Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. 

• Visual ability correctable to 20/20. 

• Ability to respond verbally in an understandable, professional manner in person and over the telephone. 

• May be required to travel for training sessions off-site 

• Ability to work extended hours and weekends if needed. 

EQUAL EMPLOYMENT OPPORTUNITY 

Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. 

DISCLAIMER 

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.