Maintenance Supervisor - GC

The Maintenance Supervisor (HOA) is responsible for the daily supervision of Maintenance and
Housekeeping staff. He or she is responsible for department organization, performing maintenance checks,
supervising the inspection of all mechanical sections of the club house, and reporting to management on
all areas. The Maintenance Supervisor is also responsible for the seamless running of all the common
areas mechanics, HVAC, pools, cleanliness, organization of these areas and maintaining a team of
energized and motivated professionals.
The Maintenance Supervisor also provides exemplary service in a manner consistent with the values and
mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding
customer service skills representative of Castle Royal Service as it relates to this function. This includes
working interdepartmentally, as well as, with our external customers.

 Completes a daily walk-through of property to ensure an aesthetically pleasing environment with
fully functioning equipment and amenities.
 Assists in securing bids and proposals and makes recommendations to the Property Manager
as they relate to the building’s physical condition.
 Working knowledge of all tools and equipment, repair, and maintenance of that equipment, and
requesting or reporting equipment issues to management
 Monitors work performed by service, building repair and maintenance contractors, assessing
issues and handling escalations, offering recommendations for resolution to management.
 Responsible for stocking, ordering, and organizing an inventory of parts, supplies, and
materials, while complying with the budgetary constraints dictated by the Association’s
Operating Budget and following established purchasing procedures.
 Responsible for receiving and verifying items received with maintenance deliveries.
 Maintains a safe work environment by properly training staff in safety procedures, as
established by OSHA and Castle Group, and by ensuring staff has proper PPE’s,
equipment/supplies to perform their job.
 Works with the Property Manager to create and execute the Hurricane Preparedness Plan for
the property and delegate tasks to team, as needed
 Provides inspection reports, checklists, pool log and other maintenance reports to Property
Manager detailing property condition, safety issues, project updates and any other requested
information.
 Using the established guidelines, assists in the preparation and implementation of a
preventative maintenance program for the building and/or community, documenting procedures
and processes followed.
 Executes the maintenance work schedule provided by the Property Manager.
 Responds to emergencies in the building and/or community as needed and is on-call 24/7.
Maintains thorough knowledge and understanding of the emergency equipment and
procedures and communicates to the Property Manager the status and outcome of any
emergency.
 Other duties and responsibilities as assigned.
Supervisory Responsibilities
 Directly manage a minimum of 1 teammate
 Carry out supervisory responsibilities in accordance with Castle’s policies and applicable laws.
 Responsibilities may include interviewing, hiring, and training, developing and mentoring
employees; planning, assigning, and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Education and Experience
 High school diploma or equivalency required.
 HVAC, CPO and/or OSHA certification or other certifications preferred.
 4+ years as a Maintenance supervisor or similar position
 Basic knowledge of relevant regulations and codes governing maintenance activities such as
safety, environmental and building codes.
 Prior experience managing and leading a team
 Driver’s license required.
Skills and Abilities
 Strong customer service, communication, and interpersonal skills to help create effective
customer-focused relationships with all levels within the organization.
 Effective leadership skills.
 Able to work under tight deadlines and use time effectively based on key priorities.
 Intermediate command of computer hardware/software, specifically Microsoft Office Suite.
 Effective written and verbal communication skills
 Excellent interpersonal, negotiation, and conflict resolution skills.
 Excellent organizational skills and attention to detail.
 Strong analytical and problem-solving skills.
 Ability to prioritize tasks and to delegate them when appropriate.
 Ability to act with integrity, professionalism, and confidentiality.
 Communicate, receive and exchange ideas and information by means of spoken and written
language.
Physical requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
 Able to work under pressure, maintain composure and utilize good judgement during
emergency/difficult and stressful situations.
 Ability to lift 50lbs. following appropriate safety procedures.
 Ability to:
o work in an upright standing position for long periods of time
o crawl in small and tight spaces
o work in different environmental working conditions (e.g. heat, cold, wind, rain).
o walk and climb stairs
o stoop and bend
 Extensive use of fingers for typing and visual use of the computer monitor.
 Handle, grasp, feel objects and equipment.
 Reach with hands and arms.
 Ability to quickly and easily navigate property/buildings are required to meet the job functions.
 Repeat various motions with wrists, hands and fingers.
 Ability to detect auditory and/or visual emergency alarms
 May be required to perform work outdoors during all seasons
 Ability to climb ladders and work at heights above ground level (12-16 ft.)
 Ability to hear, understand and respond appropriately to verbal requests made in person and over the
telephone.
 Visual ability correctable to 20/20.
 Ability to respond verbally in an understandable, professional manner in person and over the
telephone.
 May be required to travel for training sessions off-site
 Ability to work extended hours and weekends if needed.
EQUAL EMPLOYMENT OPPORTUNITY
Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All
employment decisions are based on qualifications, merit, and business needs, without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other
protected status under federal, state, or local laws.
DISCLAIMER
This job description is intended to convey information essential to understanding the scope of the position
and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time
based on organizational needs. In addition, management has the right to change any portion of this job
description at any time and for any reason.