Worker's Compensation Admin

The Workers’ Compensation Administrator is responsible for administering and coordinating all workers’ compensation claims across the organization. This role manages the full lifecycle of workplace injury reporting, claims administration, return-to-work coordination, and communication with insurance carriers, claims adjusters, and operational leadership. Working within the Risk Management team, this role ensures timely reporting, regulatory compliance across multiple states, and effective claim management while supporting injured teammates and facilitating appropriate return-to-work outcomes.

The Worker’s Compensation Administrator provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

Receive and document reports of workplace injuries and incidents.

· Submit First Report of Injury (FROI) documentation to the workers’ compensation carrier in accordance with state reporting requirements.

· Serve as the primary liaison with the insurance carrier and claims adjusters.

· Maintain accurate claim documentation, records, and correspondence related to all workers’ compensation claims.

· Monitor claim progress, including medical status updates, lost time, and claim closures.

· Partner with the Manager of Risk and Contracts on complex or litigated claims.

· Coordinate return-to-work and light-duty programs with operational leadership and site management.

· Work with Regional Directors, Property Managers, and site leaders to identify modified duty assignments consistent with medical restrictions.

· Provide wage statements and required employment documentation to carriers and adjusters as needed.

· Ensure compliance with workers’ compensation reporting requirements across multiple states.

· Maintain OSHA injury and illness recordkeeping as applicable.

· Assist with incident reviews or investigations when needed to support claims administration.

· Educate managers and operational teams on injury reporting procedures and timelines.

· Serve as a resource to operational leaders navigating workplace injury situations.

· Assist in tracking and analyzing workers’ compensation claim activity and trends.

· Work with the organization’s insurance broker to maintain claims dashboards and reporting.

· Provide periodic reporting to Risk Management leadership regarding open claims and trends.

· Identify safety trends from claims experience and work with the WC carrier to deploy training to assist in mitigating future risk.

· Other duties and responsibilities as assigned.

Supervisory Responsibilities

· N/A

To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

· High school diploma or equivalency required.

· Bachelor’s degree in Risk Management, HR, Business Administration, or related field strongly preferred.

· 3+ years of workers’ compensation administrator or claims management experience.

· Experience working with insurance carriers, claims adjusters, and multi-state workers’ compensation programs preferred.

· Industry certifications such as WCCA, ARM, CPCU, or related designations strongly preferred.

· Experience supporting a large, multi-location workforce preferred.

· Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.

· Able to work under tight deadlines and use time effectively based on key priorities.

· Effective written and verbal communication skills

· Intermediate command of computer hardware/software, specifically Microsoft Office Suite.

Skills and Abilities

· Strong knowledge of workers’ compensation claims processes and regulatory requirements.

· Ability to manage multiple claims and competing priorities in a fast-paced environment.

· Strong organizational and documentation skills with attention to detail.

· Excellent communication and relationship-management skills.

· Ability to collaborate effectively with operational leaders, HR, payroll, and external partners.

· Ability to analyze claims data and identify trends or potential risk exposures.

· Ability to educate and guide managers through workers’ compensation procedures.

· Strong analytical and problem-solving skills.

· Ability to act with integrity, professionalism, and confidentiality.

· Proficient with Microsoft Office Suite or related software.

· Communicate, receive, and exchange ideas and information by means of the spoken and written.

Physical requirements

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to sit for extended periods of time working at a computer

· Extensive use of fingers for typing and visual use of the computer monitor.

· Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.

· Visual ability correctable to 20/20.

· Ability to respond verbally in an understandable, professional manner in person and over the telephone.

· Ability to stoop and bend.

· This position may require travel, up to 10%, with occasional overnight travel or travel by plane.

· Ability to work extended hours and weekends if needed.

· Position may require a valid Driver’s License.

EQUAL EMPLOYMENT OPPORTUNITY

Castle is an equal opportunity employer and prohibits any discrimination or harassment. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.

DISCLAIMER

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.