Seasonal Summer Help

The Summer Admin is responsible for the professional, effective, and efficient handling of all residents’ requests and needs upon entering the community or building. 

The Summer Attendant provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. 

Essential Duties and Responsibilities

• Provide general support to the Lifestyle Coordinator in the planning, setup, execution, and breakdown of community events and activities.

• Assist with event preparation including organizing supplies, décor setup, vendor coordination support, and ensuring spaces are ready prior to event start times.

• Support day-of event operations including check-in, resident engagement, activity facilitation, and overall event flow.

• Engage with residents in a friendly and professional manner, creating a welcoming and positive community atmosphere.

• Assist with monitoring amenity areas during events to ensure cleanliness, safety, and adherence to community guidelines.

• Help maintain organization of event inventory, supplies, and storage areas.

• Perform light administrative tasks as needed, including tracking attendance, assisting with sign-in sheets, and documenting event feedback.

• Communicate any resident concerns, safety issues, or operational needs to the Lifestyle Coordinator or Management team promptly.

• Assist with general community support tasks during non-event times, including clubhouse readiness, light cleaning, and setup for upcoming activities.

• Follow all Association policies, safety procedures, and staff expectations while performing duties.

• Remain flexible and available to support evenings, weekends, and peak seasonal activity times as required.

• Perform other duties as assigned to support overall community operations.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Education and Experience 

• High school diploma or equivalency required.   

• 1+ years of administrative or hospitality experience preferred.  

Skills and Abilities 

• Effective written and verbal communication skills. 

• Excellent customer service skills including strong conflict resolution and de-escalation techniques.  

• Intermediate command of computer hardware/software, specifically Microsoft Office Suite. 

• Excellent organizational skills and attention to detail. 

• Ability to prioritize tasks. 

• Ability to act with integrity, professionalism, and confidentiality. 

• Multiple language fluency is desirable but not necessary. 

Physical requirements 

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations. 

• Ability to lift 30lbs. following appropriate safety procedures.   

• Ability to: 

• Work in an upright standing position for long periods. 

• Walk and climb stairs.  

• Easily navigate the property/building as required to meet the job functions. 

• Extensive use of fingers for typing and visual use of the computer monitor.  

• Handle, grasp, and feel objects and equipment.  

• Reach with hands and arms.  

• Repeat various motions with wrists, hands, and fingers.  

• Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone. 

• Ability to respond verbally in an understandable, professional manner in person and over the telephone.  

• Ability to stoop and bend. 

EQUAL EMPLOYMENT OPPORTUNITY 

Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. 

DISCLAIMER 

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.