Prep Cook/Concession Stand Attendant/ Food Runner

The Prep Cook is an entry-level position under the supervision of the onsite Food & Beverage Leadership. The Prep Cook is an essential member of the kitchen team, responsible for preparing ingredients and supporting the overall cooking process for lunch and dinner service. This role involves following recipes, adhering to food safety standards, and maintaining a clean and organized workspace. The Prep Cook will learn and apply healthy cooking techniques, assist with the cleaning and organization of kitchen areas, and collaborate with chefs to ensure high-quality food preparation.  

The Prep Cook/Food Runner/Concessions Attendant provides exemplary service in a manner consistent with the values and mission of the Castle Group.  He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. 

We are looking for a motivated and customer-focused individual to join our team as a Food Service/Concessions Window Attendant. This role involves preparing and serving a variety of food items, handling cash transactions, and ensuring a clean and organized work environment. The ideal candidate will have a passion for food service, excellent customer service skills, and the ability to work efficiently in a fast-paced setting. 

Prep Cook

• Assist with the preparation of ingredients for lunch and dinner service, ensuring all items are ready for timely cooking. 

• Learn and apply healthy cooking techniques, following designated methods to ensure consistent presentation, flavor, and nutritional quality of menu items. 

• Continuously develop cooking skills and expand knowledge of ingredients and preparation methods. 

• Support the cleaning, sanitizing, and organizing of the kitchen, walk-in coolers, and storage areas to maintain a clean and safe environment. 

• Properly store and label food to ensure freshness and prevent cross-contamination. 

• Perform additional tasks as requested by the Chef or Sous Chef to support overall kitchen operations. 

• Assist in maintaining a positive and collaborative atmosphere in the kitchen, fostering teamwork and professionalism. 

• Adhere to sanitation and food safety guidelines at all times to meet health standards and regulations. 

• Follow proper safety protocols when conducting job duties, including utilization of proper personal protective equipment (PPEs)  

• Other duties and responsibilities as assigned  

Concessions

• Greet customers and take food and beverage orders.  

• Prepare and serve menu items such as hot dogs, nachos, chicken sandwiches, smash burgers, mozzarella sticks, onion rings, salads, and soft serve ice cream and more.  

• Operate cash registers, handle cash transactions, and provide accurate change.  

• Assist with food preparation, setup, and equipment maintenance.  

• Ensure all food items are prepared according to health and safety standards.  

• Maintain cleanliness and organization of the concession area.  

• Restock supplies and ingredients as needed.  

• Address customer inquiries and resolve any issues promptly and courteously.  

• Follow all company policies and procedures.   

Food Runner

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Qualifications 

• Previous experience in food service or a similar role is preferred.  

• Strong customer service skills and a friendly, approachable demeanor.  

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.  

• Basic math skills for handling cash transactions.  

• Attention to detail and commitment to maintaining high standards of cleanliness and food safety.  

• Ability to stand for extended periods and lift up to 50 pounds.  

• Flexibility to work evenings, weekends, and holidays as needed.  

Expectations:  

• Provide exceptional customer service at all times.  

• Maintain a positive and professional attitude.  

• Work collaboratively with team members to ensure efficient operations.  

• Adhere to all health and safety regulations.  

• Be punctual and reliable.  

Education and Experience 

• High School Diploma or equivalent combination of education and experience preferred 

• Prior experience working in a fast-paced kitchen or restaurant environment preferred but not required.  

• Understanding of basic restaurant sanitation  

• Experience assisting with food prep or cleaning in a commercial kitchen environment is an advantage. 

• Knowledge of basic food preparation, meal presentation, general kitchen cleaning 

• Continuing education will be offered and administered as needed 

Skills and Abilities 

• Ability to collaborate effectively with kitchen staff and follow directions from supervisors 

• Ability to work fast, effectively and stay focused under pressure 

• High attention to detail to ensure all dishes, utensils, and equipment are thoroughly cleaned and sanitized. 

• Consistently showing up on time and ready to perform all duties as assigned. 

• Must be able to perform repetitive tasks and stand for extended periods of time 

Physical requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations. 

• Ability to  

• lift up to 50 lbs.;  

• work in an upright standing or sitting position for long periods of time, may fluctuate.  

• May handle, finger, grasp and lift objects and packages.  

• Reach with hands and arms, communicate, receive and exchange ideas and information.  

• Ability to quickly and easily navigate the property/building as required to meet the job functions; complete all required forms. 

• May be required to travel for training sessions off-site on an ad-hoc basis.   

• Ability to work extended hours and weekends based on project requirements.  

• Ability to respond to emergencies and callouts in a timely manner. 

EQUAL EMPLOYMENT OPPORTUNITY 

Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. 

DISCLAIMER 

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.