Fitness Director

The Fitness Manager works within the Lifestyle Team and will work under the direction of the Lifestyle Director, who works under the direction of the General Manager.  As the Fitness Manager you will play a key role in ensuring the daily operations of the Wellness Program run smoothly, ensuring a welcoming environment, and driving the success of the operation. The Wellness Program includes group fitness, personal training, massage, face spa, and nutrition.  This is a hands-on position where you’ll connect with community members, and lead growth efforts for the entire Wellness Program. 

The Fitness Manager provides exemplary service in a manner consistent with the values and mission of the Castle Group.  He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. 

• Plan, organize, and execute fitness events and classes throughout the year (sports courts, water activities, aerobics, and fitness) 
• Increase member participation in personal training, group fitness and spa

• Conduct surveys of participants regarding operations
• Connect with non participating community members and schedule tours of the facility and program
• Establish and track outreach efforts
• Prepare regular reports to include participation changes, program growth, instructor evaluation and feedback
• Attend Board of DIrectors meetings, present well prepared management reports to include event updates and financial profit and losses
• Focus on member retention - identify potential risks and work with site leaders to improve or alleviate
• May be asked to participate in new member orientation
• Lead fitness events include class previews, seminars, and workshops

• Support the research, evaluation, and management of RFPs for equipment and gym facility needs

• Create electronic and paper communications for distribution, including fitness events, posters, and flyers advertising events and classes  

• Compose articles for various community publications, including E-blasts, websites, and newsletters   

• Assist members with delinquent accounts, following up as needed to resolve payment issues.
• Oversee daily and deep cleaning tasks, such as sanitizing equipment, dusting all surfaces, caring for floors, maintaining restrooms, and managing trash.
• Report maintenance issues to the appropriate team for quick resolution.
• Review weekly sales reports
• Oversee refunds and issues resolution
• Plan for coverage when 1099 contractors are unavailable for scheduled classess and training
• Fill in for instructors when needed
• Regularly meet with the GM to view performance reports to identify trends and areas for improvement for the program
• Ensure all parties are adhering to safety protocols during fitness classes and events 

• Inspect and report on the the fitness facility periodically
• Maintain facility equipment map tracking age, useful life, usage, and etc of all equipment
• Maintain inventory of equipment including weights, mats, and etc.
• Manage all fitness 1099 vendors - personal trainers, group fitness instructors, massage therapists, nutrition consultant, and estheticians 

• Ensure all safety precautions are followed while performing duties, including the use of proper personal protective equipment (PPEs).  

• Ensure accurate attendace tracking and vendor payment requests are receiving timely and submitted for payment

• Schedule annual special projects and events with the Property Manager  
• Support the event sponsorship program as it relates to the Fitness facility

• Other duties and responsibilities as assigned. 

Supervisory Responsibilities 

• Directly manage full team of vendors who provide personal training, group fitness, massage, and spa services 

• Carry out vendor management responsibilities in accordance with Castle’s policies and applicable laws.  

• Responsibilities include interviewing, hiring, and training, developing and mentoring 1099 contractors, evaluating performance, addressing complaints and resolving problems. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and Experience 

• High school diploma or equivalency required. Bachelor’s degree in business or hospitality preferred.  

• 5+ years working in a fitness manager role or similar position 

• CPR and AED certification preferred  

• Prior experience managing and leading a team 
• Sales experience a plus
• Personal training certification 
•  

Skills and Abilities 

• Effective written and verbal communication skills 

• Excellent interpersonal, negotiation, and conflict resolution skills. 

• Excellent organizational skills and attention to detail. 

• Strong analytical and problem-solving skills. 

• Ability to prioritize tasks and to delegate them when appropriate. 

• Ability to act with integrity, professionalism, and confidentiality. 

• Communicate, receive, and exchange ideas and information by means of spoken and written. 

• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.  

• Able to work under tight deadlines and use time effectively based on key priorities. 

• Proficient command of computer hardware/software, specifically Microsoft Office Suite. 

Physical requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Able to work under pressure, maintain composure and utilize good judgment during emergency/difficult and stressful situations. 

• Ability to lift 40 lbs. following appropriate safety procedures.  

• Ability to: 

• work in an upright standing position for long periods of time 

• crawl in small and tight spaces 

• work in different environmental working conditions (e.g., heat, cold, wind, rain).  

• walk and climb stairs 

• stoop and bend 

• Extensive use of fingers for typing and visual use of the computer monitor.  

• Handle, grasp, feel objects and equipment.  

• Reach with hands and arms.  

• Ability to quickly and easily navigate property/buildings is required to meet the job functions.  

• Repeat various motions with wrists, hands, and fingers.  

• Ability to detect auditory and/or visual emergency alarms 

• May be required to perform work outdoors during all seasons   

• Ability to climb ladders and work at heights above ground level. 

• Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. 

• Visual ability correctable to 20/20. 

• Ability to respond verbally in an understandable, professional manner in person and over the telephone. 

• May be required to travel for training sessions off-site  

• Ability to work extended hours and weekends if needed. 

EQUAL EMPLOYMENT OPPORTUNITY 

Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. 

DISCLAIMER 

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.