Director POA Maintenance - GC

The Director of POA Maintenance is responsible for the strategic planning, budgeting, and daily operations of all maintenance functions within the Property Owners Association (POA). This includes the oversight of road maintenance, POA-owned buildings, grounds, and the effective supervision of maintenance and roads crews. The Director ensures that all facilities and infrastructure are maintained to the highest standards of safety, appearance, and functionality in alignment with the community's goals and budget. 

The Director of POA Maintenance provides exemplary service in a manner consistent with the values and mission of the Castle Group.  He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. 

• Develop, manage, and track the annual maintenance and capital improvement budgets. 

• Forecast expenses and allocate resources efficiently across all areas of maintenance. 

• Evaluate vendor contracts and negotiate favorable terms for services, materials, and equipment. 

• Plan, coordinate, and oversee all capital improvement and maintenance projects from conception to completion. 

• Ensure timely and cost-effective execution of projects while meeting quality standards and regulatory requirements. 

• Coordinate with engineers, contractors, and vendors to ensure proper execution of repair and construction work. 

• Oversee all maintenance, repairs, and improvements of POA-managed roads, including seasonal upkeep (e.g., snow removal, paving, grading). 

• Develop long-term infrastructure improvement plans and schedules. 

• Ensure the proper maintenance and functionality of all POA-owned buildings and facilities (e.g., clubhouse, admin offices, community centers). 

• Conduct regular inspections and coordinate repairs or renovations as needed. 

• Oversee landscaping, stormwater management, common area beautification, and general groundskeeping. 

• Ensure compliance with environmental and safety regulations. 

• Provide regular updates to the General Manager and/or POA Board regarding the status of projects, budgets, and operations. 

• Respond to resident concerns or maintenance requests in a timely and professional manner. 

• Maintain accurate records of work orders, inspections, and maintenance history. 

• Carry out supervisory responsibilities in accordance with Castle’s policies and applicable laws.  

• Other duties and responsibilities as assigned. 

Supervisory Responsibilities 

• Supervise, lead, and manage the maintenance and roads crews, including hiring, training, scheduling, performance evaluation, and disciplinary actions. 

• Oversee all POA maintenance activities including roads, grounds, buildings, and facilities. 

• Develop and implement departmental policies, procedures, and standards for effective operations. 

• Responsibilities include interviewing, hiring, and training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Proven experience (5+ years) in maintenance or facilities management, preferably within a POA, HOA, municipality, or similar environment. 

Strong knowledge of construction, road repair, facility operations, and grounds maintenance. 

Demonstrated experience in budgeting, cost control, and project management. 

Strong leadership and team management skills. 

Excellent organizational, communication, and problem-solving abilities. 

Proficient with Microsoft Office, project management tools, and maintenance management software. 

Valid driver’s license; CDL preferred but not required. 

Education and Experience 

• Proven experience (5+ years) in maintenance or facilities management, preferably within a POA, HOA, municipality, or similar environment. 

• Strong knowledge of construction, road repair, facility operations, and grounds maintenance. 

• Demonstrated experience in budgeting, cost control, and project management. 

• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.  

• Able to work under tight deadlines and use time effectively based on key priorities. 

• Effective written and verbal communication skills 

• Intermediate command of computer hardware/software, specifically Microsoft Office Suite. 

Skills and Abilities 

• Excellent verbal and written communication skills.  

• Excellent interpersonal, negotiation, and conflict resolution skills. 

• Excellent organizational skills and attention to detail. 

• Strong analytical and problem-solving skills. 

• Ability to prioritize tasks and to delegate them when appropriate. 

• Ability to act with integrity, professionalism, and confidentiality. 

• Proficient with Microsoft Office Suite or related software. 

• Communicate, receive and exchange ideas and information by means of the spoken and written.  

Physical requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to lift 50lbs. following appropriate safety procedures.   

• Ability to: 

• work in an upright standing position for long periods of time 

• Crawl in small and tight spaces.  

• work in different environmental working conditions (e.g. heat, cold, wind, rain).  

• Walk and climb stairs.  

• Extensive use of fingers for typing and visual use of the computer monitor.  

• Handle, grasp, feel objects and equipment.  

• Reach with hands and arms.  

• Ability to quickly and easily navigate property/buildings are required to meet the job functions.  

• Repeat various motions with wrists, hands and fingers.  

• Ability to detect auditory and/or visual emergency alarms.  

• Ability to climb ladders and work at heights above ground level. 

• Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. 

• Visual ability correctable to 20/20. 

• Ability to respond verbally in an understandable, professional manner in person and over the telephone. 

• Ability to stoop and bend. 

• Ability to work extended hours and weekends if needed. 

• Position may require valid Driver’s License. 

EQUAL EMPLOYMENT OPPORTUNITY 

Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. 

DISCLAIMER 

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.