Assistant Property Manager - Condo

The Assistant General Manager is responsible for supporting the Property Manager on site with any delegated administrative, financial, or operational tasks.  

The Assistant General Manager provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. 

As APM2 you initialy will be resposnible for the day-to-day activities of both the security team as well as the front desk/concierge Team. Presently a 3rd party security contractor.

This role combines hospitality with security. You’ll protect residents, staff and property while delivering the warm, attentive service our residents expect. You’ll recruit, train, schedule and lead a team of security officers and front desk staff, and you’ll be the go-to person for resident concerns, incidents and building safety.

Key Responsibilities

• Leadership & Team Building
• Training & Development
• Security Operations
• Resident Services & Hospitality
• Writing & Communication

Qualifications

• 5+ years of security experience, including at least 3 years in a supervisory or management role
• Hospitality, concierge or front desk experience in a luxury residential, hotel or high-end commercial setting strongly preferred
• Proven ability to build, lead and retain a high-performing team
• Demonstrated experience designing and delivering staff training
• Excellent customer service skills, with a polished, professional and friendly demeanor
• Strong writing skills: you can produce clear, professional reports, policies and correspondence
• Calm, sound judgment under pressure, with strong de-escalation and problem-solving skills
• Working knowledge of access control systems, CCTV and incident reporting software
• Comfortable with Microsoft Office/Google Workspace and building management platforms
• [State security license / Guard card / Supervisor certification] required or obtainable within [X] days
• CPR/First Aid/AED certification (or willing to obtain)
• Flexible availability for emergencies, evenings and weekends as needed
• Must pass a background check

Qualifications

• 5+ years of security experience, including at least 3 years in a supervisory or management role
• Hospitality, concierge or front desk experience in a luxury residential, hotel or high-end commercial setting strongly preferred
• Proven ability to build, lead and retain a high-performing team
• Demonstrated experience designing and delivering staff training
• Excellent customer service skills, with a polished, professional and friendly demeanor
• Strong writing skills: you can produce clear, professional reports, policies and correspondence
• Calm, sound judgment under pressure, with strong de-escalation and problem-solving skills
• Working knowledge of access control systems, CCTV and incident reporting software
• Comfortable with Microsoft Office/Google Workspace and building management platforms
• [State security license / Guard card / Supervisor certification] required or obtainable within [X] days
• CPR/First Aid/AED certification (or willing to obtain)
• Flexible availability for emergencies, evenings and weekends as needed
• Must pass a background check

Preferred

• Bachelor’s degree or coursework in criminal justice, hospitality management or a related field
• Security Certificate License
• Military, law enforcement or corporate security background
• Fire safety / Fire Life Safety Director certification [if applicable in your area]
• Bilingual is a plus

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Education and Experience 

• High school diploma required.  

• A minimum of Two (2) years of community management or similar business experience preferred or in a similar role. 

• Knowledge and understanding of High Rise/ Condo Life Safety equipment (Fire suppression systems, generators, chillers, cooling towers, elevators, etc.) are strongly preferred. 

• Ability to successfully obtain Florida Community Association Manager License within 6 months of start.   

• Intermediate skills with Microsoft Office Suite (including SharePoint, Excel, Word, Outlook, and PowerPoint). 

• Experience in maintaining a website is desired.  

• Knowledge of Building Link preferred.   

• Valid Driver’s License Required. 

Skills and Abilities 

• Working knowledge of Florida Statutes 718 is preferred.  

• Proficient in conflict resolution and de-escalation techniques.  

• Able to work under tight deadlines and use time effectively based on key priorities and delegate them when appropriate. 

• Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information using spoken and written language.  

• Excellent interpersonal, negotiation, and organizational skills and great attention to detail. 

• Strong analytical and problem-solving skills. 

• Multiple language fluency is desirable. Depending on the community.  

• Ability to learn new technology required.  

• Ability to act with integrity, professionalism, and confidentiality. 

Physical requirements 

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. 

• Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations. 

• Ability to lift 30lbs. following appropriate safety procedures.   

• Ability to: 

• Work in different environmental working conditions (e.g., heat, cold, wind, rain).  

• Walk and climb stairs.  

• Handle, grasp, and feel objects and equipment. 

• Reach with hands and arms. 

• Extensive use of fingers for typing and visual use of the computer monitor.  

• Ability to quickly and easily navigate property/buildings are required to meet the job functions.  

• Repeat various motions with wrists, hands, and fingers.  

• Ability to detect auditory and visual emergency alarms.  

• Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone. 

• Visual ability correctable to 20/20. 

• Ability to respond verbally in an understandable, professional manner in person and over the telephone. 

• Ability to work extended hours and weekends if needed. 

• May be required to travel for training sessions off-site on an ad-hoc basis.  

• Most of the work will be completed indoors in a temperature-controlled environment with little to moderate noise. You may be required to work outdoors for certain periods for property inspections.  

EQUAL EMPLOYMENT OPPORTUNITY 

Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. 

DISCLAIMER 

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.